Privacy policy

Privacy Policy

At The Warm Chapter, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from thewarmchapter.com.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

  • Contact details — your name, billing address, shipping address, phone number, and email address
  • Payment information — payment card details and transaction confirmations, processed securely through Shopify Payments
  • Order information — items purchased, order history, and any returns or exchanges
  • Communications — anything you send us, such as customer support enquiries
  • Device and usage information — your IP address, browser type, pages visited, and referring URLs, collected automatically when you visit our store

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and tracking updates
  • Respond to your enquiries and provide customer support
  • Improve our store and customer experience
  • Comply with legal obligations

Marketing and Advertising

If you sign up for our newsletter or otherwise opt in, we may use your email address to send you marketing communications about our products. You can unsubscribe at any time using the link in any marketing email, or by contacting us at contact@thewarmchapter.com. If you are a California resident, you have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising, as those terms are defined under the CCPA — you can exercise this right using the same contact details.

Sharing Your Information

We do not rent, sell, or share your personal information with third parties for marketing purposes. We share your information only with trusted service providers who assist us in operating our store, including Shopify (our ecommerce platform), payment processors, and shipping carriers. These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve its services for us. Information you submit to us is transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, visit Shopify's Privacy Policy.

Children's Data

Our store is not intended for use by children, and we do not knowingly collect personal information from children under the age of 13. Our products are designed for children, but our website and checkout are intended to be used by the parent or guardian making the purchase. If you believe a child has provided us with their personal information, please contact us at contact@thewarmchapter.com and we will delete it.

Cookies

Our store uses cookies to enhance your browsing experience, remember your preferences, and help us understand how customers use our site. You can control cookie settings through your browser preferences.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To make a request, please contact us at contact@thewarmchapter.com. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

(Last updated: 07/08/2026)

Payment & Billing Information

All transactions on The Warm Chapter are processed securely through Shopify Payments, which is fully PCI DSS compliant. Your payment details are encrypted using 128-bit SSL (Secure Sockets Layer) technology, ensuring your information is protected at all times.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • PayPal
  • Google Pay
  • Shop Pay

All prices are displayed in USD ($).

We never store or have access to your full card details. Once your order is placed, we can only see your billing address, shipping address, order details, and the last 4 digits of your card. We do not rent, sell, or share your payment information with any third parties.

Contact Information

Store Name: The Warm Chapter
Business Address: 608 Rio Grande Ave, Santa Fe, New Mexico 87501, United States
Phone: +1 (505) 407-7306
Email: contact@thewarmchapter.com

Monday to Friday | 09:00 – 17:00 (MT)
Weekends | 11:00 – 16:00 (MT)

We aim to respond to all inquiries within 24 hours. Visit our Contact page for more ways to reach us.